COSC 4355 IT Service and Process Management

Cr. 3
Semester Credit Hours: 3
Class Hours Per Week: 3
Additional Laboratory or Activity Hours Per Week: 0
Course Level: Upper Division

Prerequisite(s): COSC 3325 or equivalent knowledge of information technology services and business processes.
Learn essentials of IT Service Management (ITSM), a process oriented discipline for managing large-scale information technology (IT) systems, the most widely accepted framework for ITSM. Understand how organizations can benefit by applying these principles to the work environment. Cover topics in ITIL Foundation Certificate exam in ITSM. Examine other current best practices for IT Process Management.